Unlockd Marketing Ltd. (“Unlockd”) understands your concerns over the privacy of Personal Data you may submit through the use of this website or through any other form of contact with our organisation.
It provides you with information about what types of information is collected, what tracking takes place, how we use the collected information and with whom we share the information.
The information we collect:
Personal Data is anything which identifies you as an individual, either on its own or by reference to other information. We may collect the following Personal Data from you when you use our website or contact us or engage our services:
Information such as name, address, email address, contact number and payment details which are collected to support the transactions carried out between you and us on or in relation to this website;
Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation); and
Any other information that you choose to provide to us.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use “session” cookies on the website. Session cookies will be deleted from your computer when you close your browser.
We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Legal Basis for using Personal Data:
How we use the Personal Data we collect:
Unlockd will use Personal Data to fulfil our contractual obligations under any IT Service Agreement and associated Service Specific Terms (SSTs). For example, we will process Personal Data such as, name, address, email address, payment details for the purpose of:
As a provider of IT services, we have a legitimate interest to process Personal Data to improve the services we offer and carry out our business. For example, we will process Personal Data such as, name, address, email address, IP address, browsing history, page visits, length of visit for the purpose of:
There are instances where Unlockd is subject to a legal obligation and processes Personal Data to comply with those obligations. For example, we will process Personal Data such as, name, address, for the purpose of:
Alternatively, Unlockd may collect and use Personal Data that you have consented to be processed for a specific purpose. For example, we will process Personal Data such as, name, address, for the purpose of:
If you opted to receive any communications from us, but subsequently change your mind, you may opt-out at any time by emailing the Head of Compliance ([email protected]) or by writing to the Head of Compliance, Unlockd Marketing 86-90 Paul Street, Old Street, London EC2A 4NE
While we will restrict the processing of your Personal Data in line with your request, we may add your Personal Data (name and address) to a ‘suppression list’ to ensure we do not send any communications in the future.
How long will we keep the Personal Data:
Unlockd will keep your Personal Data only for a long as we need it for the purpose it is being processed for. For example, if we provide IT services for you we will keep your Personal Data as long as you are an active user of our services, and after that for a period which enables us to handle or respond to any complaints, queries or concerns relating to the service. We will also keep Personal Data as required to comply with any legal obligation.
We will actively review the Personal Data we hold and delete it securely, or in some cases anonymise it, when there is no legal, business, or customer need to retain it.
We may disclose information about you to other organisations who provide specific business services to us.
Such organisations (listed below) are required to handle your Personal Data in accordance with applicable laws related to privacy and data protection.
International data transfer:
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
We will only transfer Personal Data when satisfactory safeguards are in place.
You have the right to:
We will inform you of: the purposes for which the Personal Data is processed; the categories of the Personal Data processed; whether your Personal Data has been disclosed and the categories of recipient of the disclosure; whether your Personal Data has been transferred to another country or international organisation; the expected period for which the Personal Data will be stored. If we did not obtain the Personal Data directly from you, we will also inform you of the source.
We may withhold such Personal Data to the extent permitted by law.
We may withhold such Personal Data if it adversely affects the rights and freedoms of others.
We will never knowingly collect Personal Information from minors (children under 16 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information, we will notify the user that we will not accept his or her Personal Information. We will then remove any such Personal Information from our records.
Please let us know if the Personal Data which we hold about you needs to be corrected or updated. Failure to inform us of a change to your Personal Data may result in the suspension, or withdrawal, of your services.
Third party websites:
In the unlikely event that you have a complaint about our treatment of your Personal Data, it will be dealt with in accordance with our complaints handling procedure. You should contact the Head of Compliance, who will respond to you within 28 days.
If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be escalated to a member of the Unlockd Marketing Executive Team who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.
You may also raise a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns for more information.
The data controller responsible in respect of the information collected on this website is Unlockd Marketing Ltd, 86-90 Paul Street, Old Street, London EC2A 4NE.
If you sign up for (any) call with us via our Calendly links, we’ll:
If you sign up to a call via one of our Facebook lead ads, we’ll:
If you sign up to our PR Retainer / Pay Per Results, we’ll:
All Zoom calls are recorded and transcribed for training and monitoring purposes.
Unlockd Marketing Ltd, Company no. 13597415